- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer . + Support Services shall be ... for intermediate level inbound call, outbound call, email and web chat services, as well as back-office...up and resolution as requested. + Researches and analyzes customer service issues to provide information and… more
- Under Armour, Inc. (Albany, NY)
- Customer Service Systems Ops Analyst **...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst is… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …(CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, contract ... I: + High School diploma or equivalent required. + Customer service experience preferred. + Entry level...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Protective Industrial Products (Latham, NY)
- …experience. YOU ARE Customer Centric - Assist customers via telephone, email, and chat with an exceptional level of service delivery. You will serve as their ... JOB TITLE Customer Experience Specialist DEPARTMENT Customer Experience... support and problem resolution utilizing telephone, email, and chat technologies. This position is responsible for managing general… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in ... Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role...case as applicable, to record each phone, email, or web chat communication with a customer… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... - 3+ years coding (Python, Javascript/Typescript, Java, etc) experience integrating voice or chat bots with contact center platforms, APIs, web services, or… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center… more
- Amazon (New York, NY)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise… more
- Capital One (New York, NY)
- …is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service ... the technical chops to ensure that we build compelling, customer -focused solutions in an iterative methodology. As a candidate...the full potential of their lives. By harnessing 24/7 chat , AI, and mobile payments, we help our customers… more
- Honest Networks (New York, NY)
- …and issues. + Communicating directly with existing and prospective customers via phone, text, web chat , and email. + Advanced troubleshooting of Wi-Fi and other ... may be asked to interact with customers and must have strong customer communication and customer service skills + Driven, highly-organized, and nimble. As a… more