- Amazon (New York, NY)
- …deep technical expertise in your domain to advance adoption of AWS products in service to customer goals. * Collaborate with specialist, sales, marketing, and ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to...omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This… more
- University of Rochester (Rochester, NY)
- …for learning hardware and software troubleshooting skills preferred. **Business Skills:** + Customer service skills that demonstrate empathy and recognition of ... Service Desk intake mechanisms, such as phone calls, service tickets, email, and chat . + Reports...Assists in meeting Data Center operational goals related to customer support. + Keeps abreast of current IT technologies… more
- Capital One (New York, NY)
- …is built with React and Node.js micro services, virtually augmenting our expert customer service agents with AI, delivering the unrivalled personal service ... the full potential of their lives. By harnessing 24/7 chat , AI, and mobile payments, we help our customers...chatting to our team within 1 minute, 24/7/365. The service we offer and build upon is unlike anything… more
- Rapid Response (Syracuse, NY)
- …a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every ... team. As our frontline Technical Support Specialist, you will be ensuring our customer alarm and fire systems run smoothly 24/7. Your expertise will directly impact… more
- Ryder System (Albany, NY)
- …maintains good relationships with customer and IT colleagues to meet expected customer service levels. + Familiar with project management techniques and may ... network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing… more
- Lincoln Financial (Albany, NY)
- …You will build relationships cross functionally that lead to providing excellent customer service , increasing revenue, and reducing risk. You will drive ... process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln… more
- Lincoln Financial (Albany, NY)
- …complex topics through email and telephone with internal/external stakeholders in a customer -centric and professional demeanor. + Considerate of what the customer ... actions. Recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet...and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln… more
- Lincoln Financial (Albany, NY)
- …whether to accept or reject a risk based upon their analysis of the customer 's information. **What you'll be doing** * Reviews more complex new business and renewal ... coverage(s) and/or coverage levels on insurance products based on customer 's price range. * Adds more complex amendments/ACRs for...and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln… more
- Magellan Health Services (Schenectady, NY)
- …utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat , or video-based communications and secure ... full breadth of personal financial counseling services to military service members and their families at military installations. Services...video teleconference sponsored by the customer . Virtual PFC support may only be authorized by… more
- SUNY Upstate Medical University (Syracuse, NY)
- …Pharmacy Call Center Representative answers all incoming lines to the Call Center (phone, web chat , email, fax, text) for all outpatient pharmacy locations. By ... Pharmacy via e-mail or phone. Provide one call resolution, demonstrating excellent customer service and problem-solving skills, while assisting customers and… more