- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer . + Support Services shall be ... for intermediate level inbound call, outbound call, email and web chat services, as well as back-office...up and resolution as requested. + Researches and analyzes customer service issues to provide information and… more
- Under Armour, Inc. (Raleigh, NC)
- Customer Service Systems Ops Analyst **...aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as ... Career Site Here. (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte\_company=ua&\_s.crb=aNMP8gWoYkBDFn%252bz2BldysgcgQHZpVs6tHzE9smSuXE%253d) **Purpose of Role** The Customer Service Systems Operations Analyst is… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in ... Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role...case as applicable, to record each phone, email, or web chat communication with a customer… more
- ASM Research, An Accenture Federal Services Company (Raleigh, NC)
- …the first line of support for our customers. The ideal candidate possesses outstanding customer service , technical aptitude, and a desire to "own" customer ... incidents and requests to resolution. The Full Time Service Desk Analyst provides customer support, ...through analysis and problem solving 100% over the phone, chat , and remote support in a high-volume call center… more
- Lincoln Financial (Charlotte, NC)
- …(eg Mockito, Junit, Karma Jasmine) + Experience with microservice design ( Service -Oriented Architecture) and RESTful web services + Excellent communication, ... with demonstrated critical thinking and problem-solving skills _Nice-to-haves:_ + Amazon Web Services (AWS) knowledge, or other cloud service providers +… more
- Lincoln Financial (Greensboro, NC)
- …and stakeholders to collaboratively create new and innovative experiences that drive customer engagement and self- service . You will have the opportunity to ... with senior IT and Business leaders while promoting a customer -centric and data driven design approach. This role will...but not required) + Proven knowledge and implementation of web accessibility (ADA) as it relates to design and… more
- Lincoln Financial (Greensboro, NC)
- …negotiate price, and determine best solution recommendations based on product quality, customer need, and pricing * Manage products and services to meet revenue ... and expense objectives * Advocates for focus on the customer experience to enable the business to meaningfully differentiate...and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln… more
- Lincoln Financial (Greensboro, NC)
- …to provide high-level technical support. Success in this position requires excellent customer service skills, the ability to work collaboratively, sound ... with senior leadership while delivering high-quality technical support. + Exceptional customer service orientation; proactive, decisive, thorough, and able to… more
- Ryder System (Raleigh, NC)
- …maintains good relationships with customer and IT colleagues to meet expected customer service levels. + Familiar with project management techniques and may ... network architecture and operation of cloud platform operating on Azure and Amazon Web Services (AWS). Acts as a primary escalation support resource for providing… more
- Lincoln Financial (Raleigh, NC)
- …You will build relationships cross functionally that lead to providing excellent customer service , increasing revenue, and reducing risk. You will drive ... process improvements to deliver quality results, increase customer satisfaction, standardize, and simplify the experience across products, and enhance the Lincoln… more