- Intuit (San Diego, CA)
- …Expert Network Real-Time Operations (RTO) team is seeking a Senior Analyst who is passionate about customer experience, operational excellence, and innovation ... at scale. The Senior Analyst role is designed for individuals who can work...channels. + Provide technical understanding of upstream workforce management ( WFM ) value chain, ensuring clarity and accountability for the… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...Connect, CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
- Newegg Inc. (Diamond Bar, CA)
- …large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM ) to track key metrics such as ASA, AHT, SLA compliance, and agent ... in workforce management (forecasting, scheduling, adherence) and collaboration with WFM teams. + Experience leading or supporting process-improvement, automation, or… more
- Zscaler (San Jose, CA)
- …cloud security leader. We're looking for an experienced Staff Business Systems Analyst - Payroll Application (Dayforce Focus) to join our Corporate IT Business ... integrating Dayforce with ERP or HCM systems + Dayforce skills - WFM , Benefits, Integration Studio, and Timesheets + Dayforce ICP implementation experience… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per ... the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that… more
- Ross Stores, Inc. (Dublin, CA)
- …for all stores\. The Director will initially lead a team of 2 \(Supervisor and Analyst \), which will expand as the WFM replacement project begins\. The base ... our teams\. **GENERAL PURPOSE:** The Director of Workforce Management \( WFM \) will lead all activities related to workforce management...work center\), and maintaining all aspects of our current WFM system\. In the coming years, the Director will… more
- Ross Stores, Inc. (Dublin, CA)
- …technology roadmap\. We are seeking an experienced UKG Workforce Management \( WFM \) subject matter expert to support our HRIS organization through ... post\-implementation stabilization, system optimization, and continuous improvement of our UKG WFM environment\. This role will serve as the primary technical and… more