- LA Care Health Plan (Los Angeles, CA)
- …safety net required to achieve that purpose. Job Summary The Workforce Management ( WFM ) Analyst I supports scheduling, forecasting, and real-time monitoring of ... Workforce Management Analyst I Job Category: Customer Service Department: Office...senior leadership. Documents intraday events and escalates issues to WFM team and department leadership as needed. Monitors adherence… more
- LA Care Health Plan (Los Angeles, CA)
- …safety net required to achieve that purpose. Job Summary The Workforce Management ( WFM ) Analyst II supports the operations by forecasting workload, planning ... Workforce Management Analyst II Job Category: Customer Service Department: Office...analysis for service level misses or staffing issues. Maintains WFM systems, ensuring accurate configuration and data integrity. Improves… more
- TEKsystems (Los Angeles, CA)
- Description System Configuration & Administration * Configure WFM scheduling rules, compliance engines, timeclock policies, and role-based permissions for ... system configuration requirements Integration Support & Troubleshooting * Monitor HRIS-to- WFM bi-directional integration health, proactively identifying sync failures and… more
- Intuit (San Diego, CA)
- …Expert Network Real-Time Operations (RTO) team is seeking a Senior Analyst who is passionate about customer experience, operational excellence, and innovation ... at scale. The Senior Analyst role is designed for individuals who can work...channels. + Provide technical understanding of upstream workforce management ( WFM ) value chain, ensuring clarity and accountability for the… more
- Stanford Health Care (Newark, CA)
- …(United States of America) Stanford Health Care is seeking a seasoned Business Reporting Analyst - CCaaS to join our Enterprise Contact Center team. The Reporting ... Analyst for Contact Center Platforms is responsible for designing,...Connect, CISCO or similar. Integrate data from multiple sources ( WFM tools, CRM, IVR, QA platforms) to create comprehensive… more
- CenterWell (Sacramento, CA)
- …independent determination of the appropriate courses of action. The Forecasting Analyst supports the development of effective business staffing plans, workload ... optimization for Contact Center and back-office operations. In this role, the Analyst analyzes workload and staffing impacts, collaborates with operations teams to… more
- Newegg Inc. (Diamond Bar, CA)
- …large data sets from contact center platforms (eg, Genesys Cloud, Amazon Connect, CRM, WFM ) to track key metrics such as ASA, AHT, SLA compliance, and agent ... in workforce management (forecasting, scheduling, adherence) and collaboration with WFM teams. + Experience leading or supporting process-improvement, automation, or… more
- Vail Resorts (CA)
- …the position is filled (whichever is first). **Job** **Summary** **:** The Sr Analyst : HR Data Analytics - Workforce Management plays a critical role in supporting ... enterprise labor standards and workforce management ( WFM ) strategy through advanced analytics, modeling, and cross-functional partnership. This role enables… more
- Zscaler (San Jose, CA)
- …of cybersecurity. **Role** We are looking for a Staff Business Systems Analyst - Payroll Application (Dayforce/Workday Focus) to join our Corporate IT Business ... with ERP or HCM systems + Dayforce/Workday skills including WFM , Benefits, Integrations, and Timesheets + Dayforce/Workday ICP implementation experience… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- The Reporting, Forecasting & WFM Developer will collaborate with the workstream leads to build the Quality Management, Workforce Management and Reporting systems per ... the defined designs. Additionally, the developer will manage code and component testing, participate in progress stand-up meetings and provide input on build methodology expertise. + Coordinates with content developers and graphics designers to ensure that… more
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