- CVS Health (IL)
- …all with heart, each and every day. **Job Purpose and Summary:** Resource Planning Analyst is responsible for the real - time monitoring including current and ... achieve the desired outcomes. Monitor, Analyze and Manage the work within assigned queues real time and within the current week to ensure service level… more
- AbbVie (North Chicago, IL)
- …forecasted call volumes and available staffing. + Creates, maintains, and distributes real - time , historical, and custom reports on a daily/weekly/monthly basis. ... center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results...faith it will pay for this role at the time ofthis posting based on the job grade for… more