- Mass Markets (Killeen, TX)
- …+ Foster a culture of accountability, continuous improvement, and excellence + Oversee workforce management and set clear performance goals + Develop strategies ... and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or… more
- Intermountain Health (Austin, TX)
- …brainstorming to implementation) through daily work assignments. + Experience with workforce management and performance management **Physical Requirements** ... trustworthy, purposeful); and subject matter expertise, representative for organization, project management , and serves as an escalation point and helps to solve… more
- Coinbase (Austin, TX)
- …training calendars, etc. * You will collaborate with multiple internal teams ( Workforce Management , Vendor Management , Operations, Compliance etc) for ... fully supported. Compliance L&D provides end to end learning services, and management for all first line of defence compliance processes, including Transaction… more
- Mass Markets (TX)
- …and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal and written communication skills. + ... updates, and any operational issues. + Collaborate with other departments and management to align with organizational goals. + Handle escalated customer issues and… more
- Indeed (Austin, TX)
- …Solutions is building an AI agent that will change the way employers use workforce management software. We are creating tools to automate scheduling operations, ... proactively optimize staffing, and give employers valuable insights into their workforce . We are looking for someone who is passionate about applied AI and building… more
- Carrington (Plano, TX)
- …Carrington's Dialer Support and Operations teams and successful monitoring of the workforce management system for designated business units within the ... is responsible for planning, forecasting, managing, monitoring, reporting, and resource management within Carrington's call center and dialer operations. Focus on… more
- Texas Health Resources (Arlington, TX)
- …as an employee relations Subject Matter expert (SME) for training, performance management , workforce planning, conflict resolution, change management , and ... project manager on major strategic HR projects as assigned by executive management . Works collaboratively on programs for process improvements and maintenance of… more
- Walmart (Sanger, TX)
- …insights, our People professionals operate as partners at every phase of workforce planning, talent management , organizational design, and change management ... support the overall business objectives + Support operations leadership in workforce planning, talent and succession planning discussions, development plans and… more
- UKG (Ultimate Kronos Group) (TX)
- …something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management . ... reps and we provide a lot for our reps to succeed: + Tenured management who are skilled at guiding highly successful sales personnel + Seasoned Application… more
- Wells Fargo (Irving, TX)
- …Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience including: directing activities of team members, ... candidate will have a strong background in **inside sales, contact center management , and merchant services** or financial products. Learn more about the career… more