- Public Storage (Plano, TX)
- …performance feedback, and professional development to Workforce Management ( WFM ) team members and vendor real -time teams. + Oversee intraday performance ... adherence to schedules. Primary Responsibilities: + Lead the end-to-end Workforce Management ( WFM ) processes including...operations. + Supervise and coach a team of three Workforce Analysts and oversee real -time adherence performance… more
- Santander US (Austin, TX)
- Real Time Support Specialist- Workforce Management Country: United States of America **Your Journey Starts Here:** Santander is a global leader and innovator ... call recording, performance monitoring and dialer systems. * Utilize workforce management tools to monitor real...field. - Required. 2+ years of experience in performing WFM functions (specifically scheduling and RTA) in a contact… more
- Chewy (Dallas, TX)
- …is key for this position! **What You'll Do:** + Develop, manage, and mentor Workforce Management ( WFM ) staff to build successful teams that deliver ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...non-SLA target or high occupancy periods. + Coordinate daily WFM activities in real -time. Address SLA events,… more
- The Walt Disney Company (San Antonio, TX)
- …**Need** + Bachelor's degree or equivalent experience in WFM + 7+ years of Workforce Management experience, including 2 years in a people management role ... You will provide strategic direction to the organization in the areas of Real -Time Management , Intraday Analysis, Forecasting, and Scheduling. You will partner… more
- Elevance Health (Grand Prairie, TX)
- …for employment, unless accommodation is granted as required by law. The ** Workforce Management Analyst** monitors call volume demand in real time and flexes ... **Medicaid Call Center Workforce Analyst** **Location:** This role enables associates to...equivalent background. **Preferred Skills, Capabilities and Experiences** : + Real -time management experience in a centralized call… more
- Chewy (Richardson, TX)
- …routing or design changes that improve operational performance + Collaborate closely with Workforce Management ( WFM ), operations, and business units to align ... Own end-to-end technical delivery of customer communication experiences + Analyze real -time and historical contact center data (via NICE, Genesys, Tableau,… more
- Intuit (Plano, TX)
- **Overview** We are seeking a ** Workforce Management ( WFM ) & Capacity Planning Analyst** to help drive the operational efficiency and service excellence of ... a related field. + **3-5+ years of experience** in ** workforce management , capacity planning, operations analytics** ,...analyses to evaluate the impact of business changes on workforce demand. + Monitor and report ** real -time… more