- Gromelski & Associates, Inc. (Manassas, VA)
- …issues and outages. + Respond to requests and tickets to the helpdesk . + Install and configure servers and workstations. + Experience troubleshooting and ... supporting computer and network equipment. + Setting up administrator and service accounts. + Interacts with system users. + Coordinates installation and provides backup recovery. + Able to support and maintain a lab environment including maintenance and… more
- CACI International (Stennis Space Center, MS)
- …issues and coordinate with Archon MCS Support. + Create and track local helpdesk tickets. + Gather, track, collate, and report new customer feature requests. ... Qualifications: _Required: _ + Current TS/SCI clearance. + BA or BS Degree with 4yrs of experience (or 10yrs of experience) + Analysis of classified information systems and network access. + Critical thinking and application of analytical methodologies to raw… more
- Mindex (Rochester, NY)
- …Assists in the deployment of custom reports and procedures. + Monitoring the Helpdesk ticketing system for Mindex product issues and trends, and collaborating with ... team members, training, and leads to develop documentation (eg FAQ) + Identifies product application, server, and database related trends in support issues and suggests product enhancements that will facilitate improved service. + Contributes to the management… more
- Greece Central School District (North Greece, NY)
- …in a way that is friendly and easy to understand; Participated in the helpdesk schedule rotation; Arriving in a timely manner when an issue requires onsite support ... and providing that support in a friendly and non-intrusive way (willing to schedule time if necessary); Thoroughly investigating and troubleshooting problems reported and deriving a diagnosis with speed and accuracy; Providing timely feedback on solutions… more
- Lockheed Martin (Huntsville, AL)
- …Monitoring, etc\.\) * Experience supporting daily incident response \(i\.e\., Helpdesk , etc\.\) * Experience performing vulnerability remediation and security ... management \(i\.e\. system hardening, log management, antivirus management, security certificate installs and renewals\) * Ability to lift 30 lbs\. **Desired Skills:** * Systems Administration experience supporting United States Government classified… more
- Robert Half Technology (Lakewood, NJ)
- …supporting hardware installations. Responsibilities: * Manage the delivery of Level 2/3 helpdesk support for Windows, macOS, and mobile devices to ensure timely ... resolution of issues. * Administer and configure Exchange Online, SharePoint, Teams, and security policies within Microsoft 365. * Oversee network settings including DNS, DHCP, VLANs, VPNs, and firewall configurations. * Implement and manage email security… more
- Rockefeller University (New York, NY)
- …collaborative, team-oriented approach. **Preferred Qualifications:** Prior purchasing or helpdesk experience. Basic understanding of purchasing terms, supplier ... management, and ordering procedures. The Rockefeller University is an equal opportunity employer - veterans/individuals with disabilities. Qualified applicants will receive consideration for employment without regard to characteristics protected by applicable… more
- ABC Imaging (Seattle, WA)
- …daily and helps resolve billing issues on all jobs. + Escalates all open helpdesk tickets daily. + Assists Major Account Managers with accounts by sharing new ... information, contacting clients, visiting their clients, and hosting and attending seminars and events. + Reviews and keep the Client Relations Operations Manuals updated. + Communicate on a regular basis with the Client Relations District Manager regarding… more
- Proven IT (Tinley Park, IL)
- …Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and investigates the customer needs through qualifying questions ... over the phone and remote diagnostics + Solves complex and simple customer problems using logic and knowledge + References and contributes to Proven IT knowledge base + Communicates and works effectively as a team with colleagues to solve client issues +… more
- Proven IT (Naperville, IL)
- …II receives escalations from Tier I to deliver support for Proven IT Helpdesk customers + Analyzes and investigates the customer needs through remote diagnostics and ... qualifying questions over the phone + Solves complex system and network problems using logic and knowledge + References and contributes to Proven IT knowledge base + Communicates and works effectively as a team with colleagues to solve client issues + Tier II… more
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