- Rubrik (Palo Alto, CA)
- …presentation, written, and verbal communication skills. + Has proven experience with Escalation management , Proactive account management skills at the ... composed of seasoned experts in the field of data management and security who possess an in-depth knowledge of...and IT to improve overall customer satisfaction. + Engage Support , escalation , and Engineering teams as needed… more
- Warner Bros. Discovery (Burbank, CA)
- …communicate strategic change program objectives. Act as the first point of escalation for programs stakeholders, providing support and guidance throughout the ... within the overall GCO transformation portfolio, focusing on sequencing, dependency management , and tracking/ driving the constituent work. They will also act… more
- University of Miami (Coral Gables, FL)
- …and integrations to enhance collaboration capabilities. Advanced Troubleshooting & Incident Management * Serve as the escalation point for high-severity ... improvement initiatives based on performance metrics and user feedback. Identity & Integration Support * Collaborate with Identity and Access Management teams to… more
- TekSynap (Washington, DC)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Provide senior systems administrators and support to all incident escalation tickets that are unable ... network switches, routers, firewalls, telecom closets, DFC datacenter. + Support and resolve escalation of tickets that...requests, and changes + Experienced in providing Active Directory Support , account management , GPO management .… more
- Takeda Pharmaceuticals (Boston, MA)
- …are met. + Represent Clinical Operations for assigned program(s) in issue escalation /awareness with senior management , eg functional or regional executive staff, ... program(s) within a Therapeutic Area Unit (TAU). + Responsible for line management and provides expert counsel for issue resolution, including programs assigned to… more
- Amazon (Seattle, WA)
- …infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and ... a member of the Power and Cooling Supply Chain Management Team, this role's primary responsibility is to maintain...be the single threaded leader and first line of escalation for any post-delivery construction and commissioning issues. Key… more
- Lilly (Indianapolis, IN)
- …bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and ... will be fluid and dynamic as we endeavor to support the project delivery, build a new organization, develop...**Job Position Overview:** The Supervisor provides leadership and direct management to the process operators in the Medicine Foundry… more
- Robert Half Technology (Dayton, OH)
- … and patching tools like NinjaOne. * Strong troubleshooting skills, particularly in escalation management . * Ability to lead and coach early-career IT staff ... to combine technical expertise with leadership responsibilities, ensuring seamless support for end-users and efficient management of...their skills and performance. * Serve as the primary escalation point for Tier 2 issues, ensuring quick and… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- …+ Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/ escalation + Ability ... update service requests and incidents within the IT Service Management (ITSM) tool. + Provide on-site service support...devices, telephony, and network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding… more
- Atlas Technica (Stamford, CT)
- …Location/Type: Stamford, CT, Full-Time, Exempt Atlas Technica's mission is to shoulder IT management , user support , and cybersecurity for our clients, who are ... Junior System Engineers and Interns + Act as an escalation point to your team for technical and non-technical...management and 5 years of IT experience (Desktop Support , Systems Engineering, Systems Administration) and should have the… more
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