- Lilly (Indianapolis, IN)
- …in Information Systems or similar + 2+ years of experience with call centers capabilities (CRM, telephony/ IVR , omni-channel communications) or healthcare systems ... data flow or diagramming tools to ensure clear delivery expectations (telephone/ call trees, system diagrams, process models, etc.) + Experience managing user… more
- Cognizant (Phoenix, AZ)
- …**What you need to have to be considered** **:** + Deep knowledge of call flows IVR skill-based routing omnichannel servicing and customer journey orchestration. ... are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will… more
- Louisiana Department of State Civil Service (New Orleans, LA)
- …operational transportation network software and hardware components. This position is the project manager over routine maintenance and repair of communication ... software and hardware. This position has critical responsibilities for project management of the maintenance and repair of equipment...auto attendant; advanced call center features including call agents, IVR , and call … more
- Amentum (Fort Shafter, HI)
- …SBC. + Experience with: + Cisco Unity Connection (CUC) + Cisco Unified Communications Manager ( call routing) and or Avaya Aura soft switches. + Cisco Meeting ... + Implementing and supporting BGP routing protocols. + Contact center platform and IVR scripting. + Hands-on experience supporting Cisco Call Managers, Unity,… more
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