- Honeywell (Norcross, GA)
- …in the industry. + Lead and drive the customer experience program management strategy and initiatives. + Develop and implement customer-centric programs ... MUST HAVE** + 6 + years of experience in customer experience program management or related field. + Knowledge in technical publications process and methods.… more
- Coinbase (Atlanta, GA)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on... program management of our customer experience with… more
- Coinbase (Atlanta, GA)
- …goals, and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management , project management , or product operations ... Design, prioritizing fixes that deliver measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience, setting quarterly… more
- Coinbase (Atlanta, GA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management , preferably in consumer facing experiences.… more
- Coinbase (Atlanta, GA)
- …Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager, CX Consumer Analytics to lead a team of analytics engineers ... smarter decisions at scale. You will partner closely with CX leadership, Vendor Management , Product, and Enterprise...addresses the priorities of Core, Social, and Specialty Consumer CX operations. * Lead a team of… more
- Coinbase (Atlanta, GA)
- …products and ecosystems-staking, DeFi borrow/lend, and self-custody flows. * 5+ years in program management , CX , or product operations, including 2+ years ... support to transform the customer experience. We're hiring a Program Manager, Onchain to ensure Coinbase is operationally ready...model-define structure, cost, and timing, gain XFN alignment, and lead full implementation. * Lead CX… more
- Coinbase (Atlanta, GA)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Intuit (Atlanta, GA)
- …**The Opportunity** We are seeking a proactive and detail-oriented Mailchimp Partner Education Lead to join the Intuit Academy team. You will be responsible for ... simulation based learning, gamification, micro-learnings + Familiarity with learning management systems (eg, Intellum, Docebo) and online presentation platforms such… more
- Concentrix (Atlanta, GA)
- …the full breadth of Concentrix tech-powered solutions and human-centered services. They lead and manage the opportunity from initial sales qualification to pursuit ... new client relationships from qualification to close. - Demonstrates a strong understanding of CX Operations and the tech-led solutions that innovate CX at B2B… more
- Global Industrial (Buford, GA)
- …stakeholder management skills. * Measurable contributions to KPI improvement, program success, and CX consistency across regions. * Demonstrates leadership ... trends to mid- and senior-level stakeholders. 2. Cross-Functional Operational Programs * Lead and support execution of CX -wide initiatives (eg, new scorecard… more
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