- Emory Healthcare/Emory University (Atlanta, GA)
- …_development,_ and leadership programs + And more **Description** **RESPONSIBILITIES:** + Manage the ITSM Major Incident Management process according to ... with Major Incident Management process stakeholders. + Monitor ITSM Major Incident Management process for alignment with best practices. +… more
- CVS Health (Montpelier, VT)
- …you will be a vital part of our core ITSM functions, including Major Incident Management to resolve critical outages, Reactive Problem Management ... every day. **Position Summary** **Role Description:** The IT Service Management ( ITSM ) group is seeking a highly...**Reactive Problem Management :** + Join forces with major incident management in Root… more
- Insight Global (Mclean, VA)
- …and administrative support for Major Incident response and Problem Management investigations. - Compiles ITSM reports on a monthly and quarterly, and ... Job Description The Enterprise IT Service Management ( ITSM ) Analyst/Senior Analyst is responsible...Skills and Requirements - 2+ years of experience with Major Incident Management , Change … more
- Emory Healthcare/Emory University (Atlanta, GA)
- …Provide on-call coverage as scheduled. Assist in creating team on-call schedules. + Serve on major incident management bridge in one of the roles defined for ... -- this role will serve as an individual contributor managing the ITSM Request Management process according to ITIL and ITSM best practices. Seeking… more
- PenFed Credit Union (Mclean, VA)
- …ongoing development of the ITSM ticketing system. + Assist in developing incident and problem management to show performance within the environment. + Work ... impact with a key objective of High Severity and Major Incident deterrence. + Analyze incident...in an ITIL environment is preferred. + Experience utilizing ITSM Tools to manage service management disciplies.… more
- Simplot (Boise, ID)
- …implementation and continuous improvement of core IT Service Management functions: Major Incident Management , Problem Management , Change Enablement, ... collaboration with IT, implementation partners and lines of business to support the ITSM platform and Enterprise Service Management best practices. + Support… more
- MUFG (Jersey City, NJ)
- …technical understanding and implementation experience with ITSM product including Incident , Problem, Change, Request and Knowledge Management + Strong ... must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have a solution-driven… more
- PenFed Credit Union (San Antonio, TX)
- …requires extensive experience in leading and maturing ITIL-based processes, specifically in Incident Management , Change Management and Problem Management ... impact with a key objective of High Severity and Major Incident deterrence. + Analysis of the...regulators. + Proficient in Change Management , Problem Management , and Incident Management in… more
- Guardian Life (Holmdel, NJ)
- …and Change & Release Management **You Will:** + Lead and manage the Major Incident Management team (including 24/7/365 coverage across US and India), ... to lead and manage teams, particularly in a 24/7/365 Major Incident Management environment. +... ITSM tools and technologies. + Experience with major ITSM platforms (ServiceNow, BMC Remedy, or… more
- Raymond James Financial, Inc. (St. Petersburg, FL)
- …ServiceNow or similar ITSM platforms preferred. + Strong knowledge of incident management practices and enterprise IT infrastructure. + Familiarity with ... + Lead and facilitate technical and management bridge calls during major incidents; assign tasks and distribute post- incident reports. + Deliver timely… more