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Job Description

_This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum 10-12 days a month_

Responsibilities:

+ Own, manage and monitor Citrix Virtual Apps and Desktops environments to ensure optimal performance and availability

+ Ensure the health, performance, and resiliency of the virtual environment.

+ Troubleshoot and resolve user and system issues related to Citrix infrastructure, escalating when necessary

+ Implement updates and patches to maintain system security and compliance with organizational standards

+ Proactively identify and resolve systemic issues.

+ Maintain SOPs and technical documentation.

+ Communicate changes to operations and support teams.

+ Prioritize Keeping the Lights On (KTLO), executing projects, and individual tasks.

+ Collaborate on project deliverables with team leads

+ Act as a technical resource for operations, audits, and peers.

+ Deliver and maintain systems and documentation.

+ Mentor and train support teams on technical tasks.

Skills:

+ 3+ years of hands-on experience with Citrix Virtualization. (i.e. Citrix Virtual Apps and Desktops, Citrix ADC (NetScaler), and Citrix Cloud.)

+ Infrastructure Knowledge: Familiarity with Windows Server, Active Directory, Group Policy, and virtualization platforms (e.g., VMware, Hyper-V).

+ Collaboration & Communication: Strong interpersonal skills to work across teams and communicate technical concepts clearly.

+ Analytical Thinking: Ability to troubleshoot complex issues and implement long-term solutions.

Education

Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)

Work Experience

General Experience - 3 to 6 years

Certifications

Travel

Workstyle

Hybrid

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same

• Work with and through others to achieve desired outcomes

• Make prompt, pragmatic choices and act with the client in mind

• Take ownership and hold themselves and others accountable for delivering results that matter

• Contribute to the continuous evolution of the firm

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.