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_South Texas Blood & Tissue is an AABB-accredited blood bank. It operates nine donor centers in South Texas, distributing blood, plasma, platelets, and other components to regional hospitals and emergency first responders. It also provides starting materials to therapeutic developers, and clinical research services. Its apheresis center received FACT accreditation in 2022 for peripheral blood cellular therapy product collection. As an AATB-accredited tissue bank, it offers tissue recovery from living and deceased donors._

*SHIFT: Start Time: 12:00pm End Time: 8:30pm. 8 hour shifts Saturday-Wednesday (Thursday-Friday off)*

Job Title: Hospital Services Delivery Representative

Revision: 0009

Job Code: 700404

Shift: Start Time: 12:00pm End Time: 8:30pm. 8-hour shifts Saturday-Wednesday (Thursday-Friday off)

FLSA: OT Eligible

Hybrid? N

CPF Level: TB1

Dept.: Hospital Services

Business Unit: STB&T

General Summary

Responsible to drive company supplied vehicles to deliver and pick up blood, blood components, tissue products and patient samples for testing as required in a timely manner.

Perform data entry of information into routing software mobile devices.

Perform specialized irradiation procedures as requested.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

It is essential that the incumbent have a valid driver's license and be at least 18 years old with a good driving record to meet organization driving standards.

Major Duties and Responsibilities

Essential Tasks

Assist with daily inventory of blood and blood components.

Prepare blood products for shipment in accordance with SOPs and established guidelines.

Make deliveries by driving to area hospitals and commercial carriers in a timely manner.

Drive to pick up blood and blood components at hospitals, donor sites, blood drives and other locations as required.

Perform Irradiation Procedures.

Execute assigned pick‐ups, deliveries, and special instructions in accordance with guidance and prioritization provided by Shift Coordinator.

Recognize equipment malfunctions and technical problems; take appropriate steps in solving and notifying supervisory personnel as required.

Complete and submit trip sheets daily if required.

Operate computer terminal.

Keep vehicles fueled.

Operate vehicles in a safe manner and abide by all traffic laws.

Promptly report vehicle repair needs.

Participate in continuing education by attending in service training, seminars, and other workshops as required. Perform minor vehicle maintenance.

Keep vehicles clean (inside and outside).

Monitor temperatures of blood storage equipment.

Exercise initiative in seeking opportunity training to develop Hospital Services Fulfillment Specialist competencies; Upon qualification will be expected to serve as alternate/interim Fulfilment Specialist as required.

Performs other duties as assigned.

Non‐Essential Tasks

Perform building security checks as necessary.

Education

Requires a high school diploma or general equivalency diploma.

Licenses and/or CertificationsTexas Operators Driver’s License

Experience

Requires computer experience.

Knowledge

Must maintain knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

Must be or become familiar with the community and area serviced.

Skills

Must be capable of operating motor vehicles in all types of weather conditions.

Must have strong computer skills.

Must have excellent telephone and/or email etiquette skills.

Abilities

Must be able to keep information confidential.

Must be able to process stat orders without delay and work calmly in emergency situations.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

We invest in our people by offering competitive compensation, excellent benefits, and the opportunity to work with the first blood center in America to receive the ISO 9002 accreditation!

All Full Time Positions Qualify for an Affordable and Competitive Benefits Package to include:

• Competitive salary

• 100% Employer Paid Life Insurance

• 401(k) with Employer Contribution

• 100% Employer Paid Long-term Disability Plan

• Paid Time Off (PTO)

• 100% Employer Paid AD&D

• Extended Illness Benefits (EIB)

• 100% Employer Paid Employee Assistance Program

• Shift Differentials

• Group Health Medical Plan with prescription coverage

• Paid Holidays

• Variety of Voluntary Supplemental Insurances

• Incentive Compensation Plan

• Voluntary Dental Coverage

• Educational Assistance Program

• Voluntary Vision

South Texas Blood & Tissue Center (STBTC), a subsidiary of BioBridge Global, is proud to be an Equal Opportunity Employer committed to providing employment opportunities. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. For more information about your EEO rights as an applicant under the law, please click here . STBTC maintains a Tobacco & Drug-Free Workplace.