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Summary

The Clinical Resource Nurse (CRN) is responsible for supporting the operations of the clinical support staff and related functions. Works in collaboration with the Integrated Medical Group (IMG) leadership team, including the Practice Operations Manager and the Director, IMG Nursing Services, to ensure appropriate communication and efficiency occurs between all disciplines. Promotes and provides professional nursing care to patients in a caring and compassionate manner. Leads and educates the clinical team in providing evidence-based patient care following established standards and practices.

Essential Duties and Responsibilities

+ Supports and promotes the mission and values of Covenant Health Ministry.

+ Participates in the interviewing, onboarding, orientation and training of new clinical staff in collaboration with IMG leadership.

+ Assists with oversight of clinical competency completion and adherence.

+ Maintains clinical scheduling and timekeeping.

+ Acts as practice point person in absence of Practice Operations Manager.

+ Evaluates and conducts performance appraisals for clinical support staff in collaboration with IMG leadership.

+ Evaluates effectiveness of current workflows and represents the department with suggested improvements for changes to enhance achievement of practice objectives to optimize patient flow, communication and follow up care.

+ Performs clinical duties of a Registered Nurse (RN) or Licensed Practical Nurse (LPN) as required depending on the variable needs of the practice.

+ Conducts and documents clinical staff meetings.

+ Introduces new workflows, clinical procedures and policies to clinical support staff.

+ Audits documentation compliance of clinical support staff.

+ Performs or delegates required quality controls, test controls and proficiency testing.

+ Demonstrates collaboration among the IMG practice network to ensure all practices have adequate coverage and support.

+ Assists IMG Leadership Team with performance improvement plans and progressive discipline as needed and mentors staff for self-improvement.

+ Accountable for patient safety and quality outcomes.

+ Attends IMG leadership meetings and clinical councils/committees as needed to assess standard of practice and to disseminate professional practice information.

+ Collaborates with other members of the interdisciplinary team, identifies and implements patient care initiatives that support the highest quality of care delivered.

+ Incorporates evidenced-based practice into clinical care delivered by self and others.

+ Actively participates in department huddles and communicates the results of the organization’s daily safety huddle.

+ Is visible, accessible, and committed to communicating effectively with staff.

+ Maintains compliance with all policies, procedures, and regulatory requirements.

+ Other duties as consistent with this role.

*For Specialty Practices: Performs appointment scheduling, procedure and/or surgery scheduling related activities based on department including ambulatory clinics in both IMG and HOD.

Job Requirements

Job Knowledge and Skills

+ Demonstrates the ability to organize and prioritize work to expedite patient care.

+ Demonstrates a commitment to maintain competency in those activities which contribute to ongoing professional development and those required by department/organization policy.

+ Demonstrated organizational, leadership and teamwork skills.

+ Ability to develop and maintain effective relationships with medical and administrative staff, providers, patients and the public.

+ Excellent critical thinking and problem-solving skills required, including the ability to identify, analyze and resolve operational issues.

+ Excellent communication and leadership skills, and ability to work independently and autonomously.

+ Ability to work both independently and within a team environment and a multi-dimensional environment.

+ Creative, flexible, self-motivated, professional must possess sound judgment ability to implement activities consistent with achieving service excellence

Education and Experience

+ Licensed in the State of New Hampshire as an RN or LPN required

+ BLS/CPR, AED Certification required

+ 3+ years of physician practice nursing experience preferred

+ Supervisory or leadership experience preferred

+ Covenant Health Mission Statement

We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities.

Our Core Values:

Compassion

We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering.

Integrity

We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources.

Collaboration

We work in partnership, dialogue and shared purpose to create healthy communities.

Excellence

We deliver all services with the highest level of quality, while seeking creative innovation.

Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).