• Operations Specialist Level

    Adecco US, Inc. (Pennington, NJ)


    Job Opportunity: Operations Specialist III (Hybrid – Pennington, NJ)

    **📅 Assignment Duration:** 11 Months

    **💼 Schedule:** Monday to Friday, 7:30 AM – 5:30 PM

    **💰 Pay Rate:** $ 23.44/hour

    **📍 Location:** Hybrid (3 days onsite, 2 days remote)

    • Potential for Full-Time Conversion (Not Guaranteed)

    About the Role:

    We are seeking a detail-oriented and proactive **Operations Specialist III** to join the **Health Benefit Solutions (HBS) Operations** team within **Wealth Management Operations** . This team supports onboarding, plan maintenance, and operational processes for Institutional and Personal Retirement clients.

     

    You’ll play a key role in resolving escalated client issues, supporting vendor oversight, and ensuring high-quality service delivery across various HBS processes.

    Key Responsibilities:

    + Resolve complex client issues and escalations promptly and professionally.

    + Ensure compliance with corporate policies and service level agreements (SLAs).

    + Stay informed on product updates and process enhancements.

    + Support regulatory and audit assessments.

    + Track and report Siebel case metrics; liaise with internal teams and external vendors.

    + Oversee vendor performance and ensure SLA adherence.

    + Assist with billing reconciliation and aged receivables for 40+ clients.

    + Conduct quality assurance for fulfillment mailings and peer reviews.

    + Provide backup support for debit card updates, billing, ID verification, and privacy mailings.

    + Contribute to special projects and team initiatives as needed.

    Required Skills:

    + Strong client relationship and vendor management experience

    + Proficiency in Microsoft Word and Excel

    + Excellent time management and organizational skills

    + Strong verbal and written communication

    + Ability to manage multiple tasks and adapt to change

    + Initiative and attention to detail

    + Experience with SharePoint and document organization

    Preferred Qualifications:

    + Bachelor’s degree (strongly preferred)

    + Familiarity with Consumer-Driven Healthcare Products (e.g., HSA, FSA, HRA)

     

    If you're a motivated professional with a passion for operations and client service, we encourage you to apply and join a team that values precision, collaboration, and continuous improvement.

     

    **Pay Details:** $23.44 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance