• Customer Service Representative

    Robert Half Office Team (Midlothian, TX)


    Description We are looking for a dedicated Customer Service Representative to join our service-oriented team in Midlothian, Texas. In this long-term contract position, you will play a pivotal role in assisting customers, resolving warranty issues, and supporting field personnel. This role requires strong communication skills, excellent organizational abilities, and a proactive approach to problem-solving.

    Responsibilities:

    • Address customer inquiries and efficiently resolve warranty and service-related issues.

    • Coordinate and dispatch work orders to field technicians based on customer needs and urgency.

    • Process billing tasks, including preparing quotes and purchase orders for invoicing.

    • Maintain up-to-date and accurate house files through consistent data entry.

    • Provide timely follow-up with homeowners and service technicians to ensure satisfaction.

    • Order and track materials required to complete outstanding work orders.

    • File warranty claims for replacement parts and ensure proper documentation.

    • Support field personnel with administrative tasks and logistical coordination.

    • Ensure customer expectations are met or exceeded through effective communication and problem resolution. Requirements • Proficiency in computer skills, including data entry, Microsoft Outlook, and Excel.

    • Strong organizational and prioritization abilities to manage multiple tasks effectively.

    • Excellent verbal and written communication skills with a customer-centric focus.

    • Demonstrated problem-solving skills with a proactive and adaptable attitude.

    • Experience working in high-volume call center environments or customer service roles.

    • Familiarity with CRM systems and customer satisfaction metrics.

    • Ability to schedule appointments, track inventory, and manage billing processes.

    • Commitment to providing quality work and maintaining attention to detail. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .