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*This is a remote position in the United States - We are seeking candidates who do not require sponsorship now or in the future*

Position Summary :

The Corporate Systems Business Analyst supports the business across creative, operational, and administrative teams and systems which includes; PLM, ERP, Planning and Merchandising applications. The focus of the role is to understand business needs, drive requirements, propose solutions and manage the delivery of multiple cross-functional projects and integrations between different systems. Additionally, the BA will be required to oversee development, testing and training for all business users along with ensuring the proper evolution of the solutions to meet both functional and technical needs.

Responsibilities :

Business Relationship Management

• Act as the primary liaison for multiple distinct domains within the business community.

• Work with the business teams to gather requirements for enhancements, change requests and new functionality.

• Conduct workflow analysis and assist in identifying recommendations in systemic and functional process flow.

• Identify business and/or system issues and provide alternative options for resolution.

• Train the business user community on system functionality.

• Stay abreast of contemporary technology trends/concepts and serve as an SME for the business teams.

Documentation and Communication

• Identify, translate business requirements to functional specifications and work with internal and external technical resources to create technical plans, documentation and solutions.

• Provide timely and consistent communication with the internal and external teams, including: providing status updates on projects, system development, support and operational requests.

• Partner with IT development and business teams to align strategies, identify process improvement, and training opportunities

• Assist with change management and the creation and ongoing development of training documents such as training manuals, user quick reference sheets and how-to guides.

• Facilitate training sessions.

• Maintain all documentation regarding the business processes and their related system solution diagrams.

• Lead in unit, system, integration and user acceptance test plan development and execution, including the creation of test scenarios/scripts, test data setup and verification/validation of test results.

• Manage issues and bugs within the system using tracking/ support systems; liaise with internal and external resources to facilitate resolution and closure.

• Serve as the main point of escalation for issues requiring external/vendor support.

Vendor Management

• Work with vendor to validate and refine technical specifications against business requirements.

• Communicate with external vendors and other departments to resolve production issues, upgrades, and software evaluations.

• Prepare for and participate in vendor relationship activities and stewardship meetings on an ongoing basis.

EILEEN FISHER creates simple, sustainable, timeless clothes designed to work together as a system. We make our clothes with intention, supporting people to build their wardrobe meaningfully each season. And we make our clothes to last—and then take them back through our Renew team to be reworn and loved again, or through our Waste No More team, to be remade into entirely new felted designs. We believe in the fundamental potential of every person—our employees, our customers and those who make our clothes—and are committed to cultivating conditions that empower people. It’s all part of our commitment to doing business in a way that helps build a better industry. And a better future. EILEEN FISHER is one of the largest women’s fashion companies to be a certified B Corporation, which means we voluntarily meet high criteria for social and environmental performance, accountability, and transparency.

Values Statement:

As a founder led Company, our values are deeply embedded in and shape our culture. Our values are a shared responsibility embodied in every position, and are intended to be woven into all that we do; how we approach our work and how we interact with one another. Our values support our commitment to Diversity, Equity + Inclusion, and our commitment to Sustainability guides us to protect our limited natural resources, fight climate change, support human rights and social impact, and inspire the fashion industry to embrace circularity.

+ We are authentic

+ We thrive in connection

+ We trust each other

+ We innovate through creativity

+ We are committed to the health of the whole

+ We are united by purpose

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Required SkillsRequired Experience

Education

Bachelor's degree in Information Technology / MIS / Business Administration / Finance / Accounting or equivalent work experience.

Required Experience

+ Minimum 5+ years’ corporate systems business analysis experience; experience in the fashion apparel or related industry is preferred.

+ Proven lifecycle solution development, from requirements gathering through build, test, deploy and support.

+ Ability to write clear specifications and requirements.

+ Demonstrated experience documenting use cases and functional requirements.

+ Must have excellent communication skills, both written and verbal, with a strong inclination to follow-up, communicate through ambiguity, and function with a service orientation.

+ Detail and task oriented with a sense of urgency and the ability to reprioritize as needed with minimal direction.

+ Ability to multitask in a collaborative environment, partnering with individuals from various departments.

+ Strong analytical skills with demonstrated ability to analyze and make recommendations on solutions.

The salary range for this position is $100,000 - 120,000/year depending on relevant experience.

EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.