• ServiceNow EPIC Allscripts Solution Analyst

    COOLSOFT (Raleigh, NC)


    ServiceNow EPIC Allscripts Solution Analyst

     

    (Jobs in Raleigh, NC)

     

    Requirement id 155353

     

    Job title Analyst

     

    Job location in Raleigh, NC

     

    Skills required Epic (Healthcare), ServiceNow, EPIC, Allscripts Solution

     

    Open Date 01-Oct-2025

     

    Close Date

     

    Job type Contract

     

    Duration 10 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Analyst: Epic (Healthcare), ServiceNow, EPIC, Allscripts Solution

     

    Start Date : 10/13/2025

     

    End Date : 07/06/2026

     

    Submission Deadline : 10/07/2025

     

    Client Info: NCDHHS-AM

    Note:

    * Agency Interview Type: Webcam Interview Only

    * Remote

    Description :

    The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction.

     

    Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care

    Key Responsibilities

    Provide support for Epic applications, workflows, access, printing, and integration issues.

     

    Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems.

     

    Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems.

     

    Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities.

     

    Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting.

     

    Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs).

     

    Assist with Epic user account provisioning, role changes, template assignments, and security access requests.

     

    Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs).

     

    Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support.

     

    Maintain documentation, knowledge base articles, and standard operating procedures.

     

    Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques.

     

    Support change management and scheduled downtime communications as needed.

     

    Ensure adherence to HIPAA, security, and IT governance policies in all technical activities.

     

    Escalate critical issues and downtime events according to established protocols.

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155353 while calling.

     

    EOE Protected Veterans/Disability