• Financial Counselor, Hillman Cancer Center

    UPMC (Williamsport, PA)


    Join Our Team at UPMC Hillman Cancer Center - Williamsport (Divine Providence Campus)

     

    We are currently seeking a Financial Counselor to support our mission of providing exceptional patient care.

    Position Overview:

    As a Financial Counselor, you will play a vital role in ensuring patients understand their insurance benefits and financial responsibilities. Your primary duties will include:

     

    + Verifying insurance coverage prior to scheduled services.

    + Securing necessary authorizations from insurers for applicable treatments and procedures.

    + Providing guidance and support to patients regarding billing and payment options.

    Schedule & Benefits:

    + Full-time, 40 hours/week

    + Day shift only

    + No weekends or holidays requiredKey Responsibilities:

    + Obtain initial and follow-up prior authorizations and referrals as required by insurance providers.

    + Verify insurance benefits prior to office visits and scheduled treatments.

    + Initiate financial assistance applications for patients lacking adequate insurance coverage.

    + Collaborate with the billing department to resolve outstanding insurance claims, including those presented by walk-in patients.

    + Support general office operations as needed.

    + Work effectively within a team-oriented environment.

    + Assess self-pay patients and those prescribed non-reimbursable medications to determine eligibility for financial assistance programs, including drug reimbursement, off-label drug policies, medical assistance, and other applicable resources.

    + Demonstrate strong problem-solving skills through clear and compassionate communication.

    + Maintain strict confidentiality in accordance with HIPAA regulations to protect patient privacy.

    + Complete the financial counseling process prior to treatment, including evaluation of patient financial obligations.

    + Meet with patients and their families to discuss billing concerns and available financial options.

    + Utilize the Summary of Patient Reimbursement and Liability Form and obtain necessary approvals prior to services being rendered.

    + Completion of a high school diploma or GED.

    + Minimum of 3 years of relevant work experience, preferably in a medical office setting.

    + Preferred knowledge of:

    + Medical terminology

    + Third-party payer rules and regulations

    + Credit and collections laws

    + Proficiency in word processing and computer systems; EPIC experience preferred.

     

    UPMC is an Equal Opportunity Employer/Disability/Veteran.