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Global SMB's mission is to help customers maximize Microsoft cloud solutions through a digital-led approach for Small and Medium Businesses. The Business Operations team supports Digital Sales by delivering high-quality customer experiences and fostering collaboration while promoting values such as diversity, wellbeing, and sustainability.

We drive operational and go-to-market excellence for Azure SMB sales teams, focusing on growth, innovation, and process improvements. By analyzing sales performance and collaborating with stakeholders, we optimize seller operations and ensure strategic programs are implemented to achieve targets.

As a **Senior Business Program Manager** , you will lead change management to modernize our go-to-market approach, leveraging AI Agents and creative business processes. You will land sales initiatives, assess business health, and influence stakeholders to address challenges while driving digital transformation.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Driving AI adoption

+ Reimagine every layer of the BPM role to accelerate impact through AI.

+ Reinvent Customer Engagement for our sales teams to adopt AI to help them build and accelerate pipeline.

+ Run a v-team of stakeholders to project manage the development and implementation of Agents following all the compliance and security requirements as set out in Microsoft

Trusted advisor to sales leaders

+ Monitors sales performance to define/prioritize Correction of Errors and drive their execution and identifies revenue driver opportunities

+ Works with cross-functional stakeholders to design and operationalize new SMB sales motions and pilots

+ Deep understanding of health of business and act to address deviations.

+ Define global initiatives with strategy stakeholders and ensure execution for growth

GTM last mile activation

+ Coordinate targeted demand generation levers with Marketing.

+ Activate and track execution of Solution Plays.

+ Land and track the adoption of digital Signal guidance and the use of propensity models.

+ Activate and track execution/utilization of sales programs, offers and contests.

Project Management and change management

+ Manages complex projects from beginning to end and communicates status & risk to relevant stakeholders, and holds them accountable risk mitigation plans

+ Aligns stakeholder efforts to business impact

+ Drives buy in and adoption of processes, tools and business priorities by following appropriate Change Management methodologies

Other

+ Embody our Culture (https://www.microsoft.com/en-us/about/corporate-values) and Values (https://careers.microsoft.com/us/en/culture)

Qualifications

Required/minimum qualifications

+ Bachelor's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement

+ OR equivalent experience.

+ 2+ years experience in cloud-based business with sales excellence or sales enablement

+ Experience in time and project management, with a proven ability to lead and execute multiple concurrent workstreams effectively

+ Proven effectiveness collaborating across groups and driving multi-stakeholder planning processes to desired results

Additional or preferred qualifications

+ Experience supporting Microsoft sales organizations preferred

+ Management Consulting background

+ Prosci certification

+ Able to positively manage ambiguity and complex, matrixed, & fast paced environments

+ Team player with a track record of helping others to achieve team goals

+ Established business acumen and mental agility to ramp quickly across diverse businesses and organizations

+ Outstanding verbal and written communication skills, with the ability to clearly articulate complex issues and formulate recommendations to a wide variety of stakeholders

+ Deep analytical skills and ability to use data to drive meaningful business decisions

+ An owner mindset – biased toward action and able to positively influence across functional teams

+ Proactive positive outlook and approach to change management

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $116,900 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $148,400 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until October 10, 2025.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .