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Administrative Technician

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Administrative Technician

Salary

$41,231.30 - $68,887.19 Annually

Location

Norfolk, VA

Job Type

Permanent Full-time

Job Number

13520

Department

Public Works

Division

Division of Streets & Bridges

Opening Date

10/06/2025

Closing Date

10/16/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

The City of Norfolk Department of Public Works is currently seeking an Administrative Technician within the Division of Streets & Bridges. The Administrative Technician will be responsible for ensuring quality control for all data entered in the computerized work management system, Lucity. This position will perform administrative duties by answering and directing telephone inquiries from both internal and external customers, typing, compiling data, and keeping logs for reports, filing documents, processing various reports, maintaining files and other duties as assigned to support the division.

The Department of Public Works builds, maintains, and operates the physical facilities that support and enhance the lives of Norfolk’s citizens, businesses, and visitors, including the City’s Street Network, Storm Water System and Waste Management and Recycling Systems. The Department is comprised of 8 divisions that function collectively to make your commute safe and efficient, your neighborhood more attractive, and the streets and sidewalks clean and well-maintained.

Hiring Salary Range: $41,231 - $47, 415.65

Essential Functions

Essential functions include but are not limited to:

+ Compiles performance indicator data utilizing the Lucity program system. Responsible for ensuring all data is entered accurately and in a timely manner. Produces performance indicator reports to be used by management for funding reimbursement, maintenance decisions, and regulatory compliance.

+ Oversee the Lucity and MyNorfolk systems by tracking and processing work requests and work orders. Reconciles both systems.

+ Performs administrative duties by researching data to resolve complaints, compiling data for audits, typing, and keeping logs for reports, filing documents, processing various reports, and maintaining files.

+ Answers and directs telephone inquiries from both internal and external customers.

+ Greets visitors and represents the organization in a professional manner.

+ Processes and distributes mail.

+ Performs emergency weather recovery by providing administrative and clerical support to the operational staff during emergency operation. Must be able to work assigned shifts.

+ Supports staff with other administrative and clerical duties as requested or assigned.

+ Operates computer, calculator, copy machine, facsimile machine, and multi-line telephone. Must have good Microsoft Office suite skills including excel, outlook, and word.

+ Requires the ability to follow verbal and written instructions.

+ Must be able to perform job duties that require auditory and visual perception with our without reasonable accommodation.

+ Work will require long hours in front of a computer screen. Must be able to stand, bend, lift, reach, and stoop to maintain files.

+ Requires valid driver’s license. The applicant must provide a copy of Division of Motor Vehicles driving record (obtained within last 30 days) upon request.

Education/Experience

Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with six months/one year of advanced study or training past the high school equivalency. Junior college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

Two years clerical experience.

Experience using Lucity Work Management System is desired.

Additional Information & Requirements

+ Must possess valid driver’s license. Must provide a copy of Division of Motor Vehicles driving record (obtained within last 30 days) during the interview.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Some College (6 months or more)

+ Vocational/Technical Degree

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

This position requires a proficient level of computer skills, specifically Microsoft Office (Excel, Outlook, and Word). Please select the response that best describes your computer skill level.

+ No Experience

+ Beginner

+ Intermediate

+ Advanced

07

This position requires computer skills, data entry, and attention to detail. How many years of experience do you have compiling, organizing, and reporting data?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

08

How many years of customer service experience do you possess?

+ No experience

+ Less than a year

+ 1-3 years

+ 3-5 years

+ More than 5 years

09

I understand that this is an Essential position, which means I will be required to work extended shifts during emergencies and storms. I further understand I may be required to work an after-hours and on-call schedule. Are you able and willing to accept this scheduling requirement?

+ Yes

+ No

10

The Department salary for this position is $41,231. This position is funded at the base salary of $41,231. Would you be willing to accept this position at the base salary?

+ Yes

+ No

11

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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