• Customer Support Analyst I

    Vertafore (East Lansing, MI)


    Looking to start your career in Technology? We have opportunities right here in mid-Michigan! Vertafore is looking for talented people to join our team. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology.

     

    Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

     

    We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan – minutes from Michigan State University!

    JOB DESCRIPTION

    Our Customer Support Analysts play a key role in building customer relationships and orchestrating and managing complex, technical customer support cases. Our Analysts grow and develop their technical skills so they can work as a team to successfully determine the root causes of challenging issues.

    Core Responsibilities:

    • Provides the highest level of customer support to our Enterprise customers.

    • Researches and resolves complex enterprise customer Issues using advanced tools and methods.

    • Provides product and technical guidance, internally and externally.

    Knowledge, Skills and Abilities:

    • Advanced communication (written and verbal) and interpersonal skills.

    • Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines

    • Highly proficient with MS office and relevant tools and technologies, with ability to troubleshoot and resolve complex and technical issues

    • Proactively learns and acquires new skills.

    • Familiarity with Vertafore products preferred

    • Familiarity with Databases preferred

    • Problem solver, analytical, with critical thinking skills

    • Demonstrates regular and reliable attendance

    Qualifications:

    • Minimum 12 months of support experience, preferably in a technical environment

    • Bachelor's Degree Preferred

    Additional Requirements and Details:

    • Travel required up to 5% of the time

    • WFH flexible

    • Ability to work remote with a stable internet connection on an as needed basis

    • Occasional lifting and/or moving up to 10 pounds

    • Frequent repetitive hand and arm movements required to operate a computer

    • Specific vision abilities required by this job include close vision (working on a computer, etc.)

    • Frequent sitting and/or standing

    • #LI-Hybrid

    • $47000/ year