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Customer Billing Representative
- Robert Half Office Team (Aurora, CO)
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Description
Customer Service Representative
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Aurora, Colorado. This role involves delivering exceptional customer service while addressing billing inquiries and resolving issues with professionalism and efficiency. The ideal candidate will possess a blend of customer service expertise and billing knowledge to ensure smooth operations and positive client experiences.
Responsibilities:
• Provide timely and courteous support to both internal and external customers, addressing inquiries and resolving billing-related concerns.
• Investigate and troubleshoot billing discrepancies, implementing solutions to prevent recurring issues.
• Collaborate with vendors to address technical or system-related billing challenges and optimize system functionality.
• Process credit refunds and adjustments for customer accounts, ensuring accuracy and compliance with policies.
• Generate and review late fees, shut-off notices, and work orders for field representatives, ensuring proper follow-up.
• Review contractor requests and issue billing.
• Coordinate with various departments to share billing information.
• Approve and manage customer payment arrangements, monitoring compliance and taking appropriate action for defaults.
• Oversee the preparation and mailing of billing statements.
• Participate in continuous improvement efforts, providing feedback on policies and procedures to enhance operational efficiency.
Requirements
• Minimum of 3 years of experience in a customer service or billing-related role.
• Proven ability to handle challenging customer interactions with professionalism and a positive demeanor.
• Knowledge of billing processes and accounts payable systems is preferred.
• Strong skills in data entry and the ability to calculate payments accurately.
• Excellent analytical thinking and problem-solving abilities.
• Capability to build and maintain effective working relationships with colleagues, vendors, and the public.
• Exceptional verbal and written communication skills, with the ability to prioritize tasks and meet deadlines.
• Proficiency in Microsoft Excel and familiarity with customer service systems, including call center operations.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
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