• IT Support Specialist

    ISMG - Information Security Media Group (Princeton, NJ)


    About Us

     

    ISMG (https://ismg.io/)  is a global intelligence firm and media powerhouse, leading the way in cybersecurity, enterprise IT, and digital transformation. With 10+ brands, 38 digital media properties, and over 400 premier events annually—ISMG connects a network of over 2M executives, decision-makers, and innovators with the insights and opportunities they need to stay ahead.

    About the Role

    We are seeking a proactive and detail-oriented IT Support Specialist to join our team at our Princeton HQ! In this role, you will play a critical part in ensuring smooth day-to-day IT operations by providing hands-on technical support, managing equipment, and helping maintain the security and stability of our technology environment.

     

    This is a unique opportunity to make an immediate on the efficiency and security of our operations. You’ll gain exposure to a broad range of IT support functions, collaborate with leadership, and contribute directly to delivering a seamless technology experience for our teams. The ideal candidate is a problem-solver with strong technical skills, excellent communication abilities, and a customer-first mindset.

    Key Responsibilities

    + Serve as the first point of contact for break/fix issues and daily technical support needs in the Princeton office.

    + Oversee the deployment, return, and lifecycle management of company devices; maintain accurate equipment inventory and conduct regular audits.

    + Identify and resolve patching failures to ensure systems remain updated and secure.

    + Monitor alerts from security tools and remediate vulnerabilities in a timely manner.

    + Provide reliable in-person support for staff in both the Princeton and NYC offices.

    + Act as primary support for US time zone during manager absences; collaborate with IT team members in India and across other locations to ensure seamless global coverage.

    + Maintain accurate records of support activities, troubleshooting steps, and resolutions to improve efficiency and knowledge sharing.

    Qualifications

    + Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).

    + 3–5 years of experience providing IT support in a fast-paced, professional environment.

    + Strong knowledge of computer hardware, operating systems (Windows and Mac), and common business applications.

    + Experience with device imaging, software deployment, and endpoint management tools.

    + Familiarity with patch management, vulnerability monitoring, and endpoint security solutions.

    + Excellent troubleshooting skills with a structured and methodical approach to problem-solving.

    + Strong interpersonal and communication skills with the ability to support users of varying technical levels.

    + Ability to manage multiple tasks, set priorities, and meet deadlines independently.

    + Willingness to travel occasionally to support the NYC office.

    •Why Join ISMG?

    + Be part of a fast-growing cybersecurity media and intelligence powerhouse at the forefront of digital transformation.

    + Collaborate with a global team of innovative thinkers and creative professionals.

    + Enjoy a supportive culture that values autonomy and excellence.

    + 📍Location: Princeton, NJ (on-site Mon–Fri) with occasional travel to our NYC office

    + 💰Compensation: $60K–70K (negotiable depending on experience level)

     

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