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About Us

SolomonEdwardsGroup, LLC (“SolomonEdwards”) is a full-service professional services firm offering financial, operational, and technology consulting and operations support. We work with some of the world’s most prominent companies to help them envision and achieve a better future. We know that our consulting services are only as meaningful as the people and talent behind them, and we are committed to recruiting incredibly talented, committed, and collaborative individuals who can help us deliver exceptional client service. For more information, visit SolomonEdwards

Position Summary:

We are seeking a Customer Experience Specialist to join a leading mortgage servicing company with a national footprint. This is a fully on-site role based in St. Louis, MO, working Monday through Friday in a professional call center environment. We are looking for candidates with a passion for superior customer service and experience in call center or high-volume service settings. This opportunity offers paid training, long-term growth potential, and a chance to build a meaningful career in a dynamic, service-driven organization.

Essential Duties:

•        Serve as a primary point of contact with customers, providing exceptional service and support throughout the loan process.

•        Handle high-volume inbound calls and text messages in a courteous and efficient manner.

•        Accurately perform data entry and validation to maintain up-to-date customer information.

•        Communicate effectively via phone, email, and chat to address customer inquiries and assist with next steps.

•        Collaborate with internal departments to ensure timely issue resolution and positive customer outcomes.

•        Exhibit professionalism, empathy, and attention to detail in every customer interaction.

•        Demonstrate reliability, adaptability, and a strong commitment to meeting service level expectations.

Qualifications:

•        3–5 years of call center or customer service experience.

•        Proven success in fast-paced, performance-driven settings.

•        Strong written and verbal communication skills.

•        Active listening and problem-solving capabilities.

•        Proficiency with computer systems and multi-application use.

•        Mortgage or financial services experience not required.

Skills and Job-Specific Competencies:

•        Microsoft Office and CRM system proficiency.

•        Strong interpersonal and time management skills.

•        Ability to multitask in a high-volume environment.

•        Adaptable, dependable, and customer-focused.

**Travel Requirements:** No travel will be required, unless at the client's discretion.

**Physical Requirements:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be provided to qualified applicants or candidates with disabilities upon request to enable them to perform essential functions. This role may require mobility to attend in-person meetings, sitting or standing for extended periods, and the use of telephone, computer, or other electronic communication devices.

**Salary Range:** SolomonEdwards values your unique and individual experience and background. As such, we take a comprehensive approach when determining compensation for our roles. The compensation for this specific role is based on a wide range of factors, including but not limited to education, licensure and certifications, location, experience, and training. A reasonable estimate for the current hourly rate for this role is $23.

**Benefits:** We are committed to providing health and financial stability by offering a comprehensive suite of benefits. Benefits include access to top-tier employers and job opportunities, health insurance, sick leave, and 401(k).

**Inclusion and Diversity Statement:** SolomonEdwards is an Equal Opportunity/Affirmative Action employer. We firmly believe in fostering an inclusive and diverse workplace environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, veteran status, or any other characteristic protected by applicable laws. All employees, including managers and supervisors, are responsible for upholding our EEO and diversity principles. Discrimination or harassment of any kind will not be tolerated.

We value the contribution and wisdom of the team. At SolomonEdwards, we have built a vibrant and inclusive community. Our team members are curious, committed, and diverse. In keeping with our mission to build value through people, we cultivate a culture where differences are celebrated, and all members are treated fairly and equitably. Employees, business partners, and our extended stakeholder family are empowered to share their experiences, ideas, and perspectives and to be their whole selves.

**Privacy:** We adhere to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. Copy/paste this URL to learn more about your rights: SolomonEdwards' Privacy Policy.

**Our Recruiter Promise:** Our talent acquisition team prioritizes integrity, professionalism, and transparency in every interaction. When you engage with SolomonEdwards, you can trust a respectful, secure experience from verified contacts. Copy/paste this URL to learn more about how we protect your candidate experience: Recruiter Promise.

### Place of Work

On-site

### Requisition ID

22

### Job Type

Contract

### Application Email

[email protected]