"Alerted.org

Description

General Experience Expectations: Typically has three (3) to five (5) years of IT work experience with demonstrated working knowledge of the basic hardware and software products and problems solving troubleshooting skills. The duties and responsibilities of this position are as follows: • Configure and install software for IT user desktops and laptops; • Install and provide support for mobile devices; • Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.; • Install or terminate network cabling; • Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs; • Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware; • Maintain desktop software and hardware; • Troubleshoot hardware and software for both Department staff and inmate PCs; • Support mobile workforce; • Provide Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based local area network (LAN) systems; • Troubleshoot problems using scripts and checklists as guides; • Escalate to Tier 3 support when necessary; • Document problems and resolutions; • Perform end-user training, if applicable; • Provide quality customer service; • Participate in the testing and evaluation of new desktop packages; • Implement prototypes; • Provide support for printers and peripherals; • Support inmate education labs, including server and PC imaging, server and PC-based software installations and troubleshooting, group policy implementation, physical security audits, and inventories; and • Provide regional support in tandem with the Bureau of Field Technology Services.

Skills

Desktop, Customer service, lan, hardware/software, Troubleshooting, Help desk support, Technical support, Hardware, Install, windows, outlook, Ticketing system, Active directory, Imaging, Phone support

Top Skills Details

Desktop,Customer service,lan,hardware/software,Troubleshooting,Help desk support,Technical support,Hardware,Install,windows,outlook

Additional Skills & Qualifications

Required Education and Qualifications The Department requires the following experience, skills, and/or knowledge for this position: • A high school diploma, its equivalent, or two (2) years of equivalent work experience; • Two (2) or more years of experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc.; • Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer; • Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment; and • Possess a valid Driver's License. NOTE: In addition to the above list, all selected Candidates must successfully complete a Level II Background Check. Preferred Qualifications: The Department prefers the Candidate to have the following experience, skills, and/or knowledge for this position: • Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems; • Knowledge of Transmission Control Protocol (TCP)/Internet Protocol (IP) protocols; • Experience with installing and troubleshooting 3270 emulation software; • Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals; • Experience using imaging software for deploying desktop PCs; • Experience providing Voice Over Internet Protocol (VoIP) phone support; • Experience providing Virtual Private Network (VPN) client support; • Experience working for a criminal justice agency; • Knowledge of IT standards in a criminal justice environment; • Experience supporting end users in a criminal justice environment; and • Ability to work independently and communicate effectively.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Jacksonville, FL.

Pay and Benefits

The pay range for this position is $28.00 - $33.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Jacksonville,FL.

Application Deadline

This position is anticipated to close on Nov 26, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.