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Docucare Associate

General Information

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City

Charlotte

State/Province

North Carolina

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Thursday, November 20, 2025

Working time

Full-time

Ref#

20036758

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Entry Level

Currency

USD - United States - US

Annual Base Salary Minimum

28,800

Annual Base Salary Maximum

57,600

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en\_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en\_US/careers) .

**Hourly:** Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com .

Job Summary:

Docucare complements the standard Break Fix Service for In-Scope Equipment by providing first responder services to maximize Uptime. Docucare is designed to improve Customer productivity and efficiency by maximizing performance levels. Docucare Associates can identify potential In-Scope Equipment issues and proactively make necessary replacements and minor repairs before a problem arises. Regular maintenance improves the print quality consistency of Customer documents. With an On-Site inventory of parts, a Docucare Associate can complete the required maintenance or repair promptly. The Docucare Associate will engage a Xerox service engineer to perform advanced repairs when necessary.

Primary Responsibilities:

+ On- Site associate to be main point of contact for any MPS requests on site.

+ Monitor Xerox Device Manager to proactively order and replace toner, paper and CRU’s (customer replaceable units)

+ Understand common Device fault codes and correct them.

+ Diagnose and correct common image quality and other problems.

+ Work with account team and delivery team for install – deinstall of equipment

+ Wipe HDD’s

+ Upgrade firmware

+ Keep full inventory of supplies and parts for devices on site

+ Clean machines regularly inside and outside

+ When required, perform color balancing and color printer calibration.

+ Replace major components in the Device print engine, fusing, and paper handling system.

+ Maintain service call logs.

+ Promote service engineer call avoidance, including use of web-based applications that provides self-help, troubleshooting guidelines, and other technical resources for problem resolution.

+ Initiate web-based service calls to the Customer service engineer.

+ Inform the Customer of problem resolution upon completion of a service request.

+ The Docucare Associate will clean Devices and distribute Customer inventoried Consumables to the Docucare supported Sites described below.

+ Docucare services will be available to the Customer during Normal Working Hours 8 AM – 5 PM

+ Docucare Services are provided for all in scope Xerox- brand Devices as well as any covered 3rd party devices.

Skills and Qualifications:

+ Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.

+ Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.

+ Functional knowledge of a PC, including Excel, Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

+ Identifies problems in straightforward situations and makes sound decisions using standard procedures.

+ Eager to learn technologies surrounding print production and finishing equipment.

+ Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

+ Excelling in customer-facing service delivery role.

+ Maintaining intermediate knowledge of all Xerox equipment and client IT environment.

+ Demonstrates a proactive approach to work with initiative and drive.

+ Exhibits good technical and/or electrical aptitude.

Additional Benefits:

+ Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

+ Paid time off, plus holidays and personal days.

+ Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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\#LI-ONSITE

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to [email protected]. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.