• Program Manager OAP

    Penn Medicine (King Of Prussia, PA)


    Description

    Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

     

    Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

    Summary:

    + The Program Manager will oversee the daily operations of the One Ambulatory Pharmacy central referral program, reporting directly to the Director of Strategy and Operations. This program serves as a centralized resource supporting ambulatory providers, pharmacists, and clinical teams across UPHS in navigating access to infusion and injectable therapy across Penn Medicine. The Program Manager will manage the day-to-day administrative functions of the program, drive workflow development and optimization, and serve as a key liaison across departments to ensure efficient, consistent, and patient-centered referral processes.This role is responsible for supporting the program's strategic goals, monitoring performance, and identifying opportunities for improvement in collaboration with clinical and pharmacy leadership. The Program Manager will be a strong program builder and operational leader with a focus on implementation, process improvement, and stakeholder engagement. They will also provide oversight of administrative support staff and ensure alignment of daily operations with the mission and priorities of the One Ambulatory Pharmacy initiative.

    Responsibilities:

    + Assist the department in developing the mission and goals of the assigned programs.

    + Assist the department in short- and long-term program objectives and program performance metrics

    + Work in a collaborative fashion across departments and institutions to ensure high performance of the program objectives. Help build linkages between subspecialties and assist in the management of the relationship between programs and stakeholders to promote effective multidisciplinary care.

    + In collaboration with leadership, ensures management of data tracking systems. This would include measures of quality improvement.

    + Oversee and manage patient communication to enhance patient access to care (phone, email, Epic).

    + Identify the gaps in service and evolving needs within the program. Provide regular status reports to the Directors and offer recommendations for resolving issues and achieving continual program improvement

    + Represent programs at internal and external committee meetings.

    + Work with Program Director to improve patient flow.

    + Provide daily operational support for clinical and administrative tasks.

    + Become knowledgeable of insurance and work with business office and financial service reps regarding patient issues and trends.

    + Responsible as part of a team for ongoing EPIC issues and changes.

    Credentials:

    Education or Equivalent Experience:

    + H.S. Diploma/GED (Required)

    + Education Specialization:Equivalent Experience:•And 7+ years Minimum of 7 years of total relevant work experience required which includes 2 years of management.

    + Bachelor of Arts or Science

    + Education Specialization:Health Care/ Hospital, Business Administration or operations research or currently in a bachelor’s degree programEquivalent Experience:

     

    We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

     

    Live Your Life's Work

     

    We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

    REQNUMBER: 298016