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Compassion. Accountability. Collaboration. Foresight. Joy.

These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.

ASPIRUS LAKE VIEW HOSPITAL in Two Harbors, MN is seeking a PATIENT SERVICE REPRESENTATIVE - LAKE VIEW CLINIC to join our LAKE VIEW CLINIC TWO HARBORS team!

Salary Range: $16.46 - $22.35 Hourly

Schedule/Hours: DAY ONLY, 8 hours

Weekend Requirement: Generally No Weekends

FTE: FULL TIME, 1.000000 FTE

Off Premise On-Call: No

JOB SUMMARY

The Patient Service Representative, under the direction of the Clinic Manager, serves as a “customer relations ambassador” by being the usual first contact with patients or visitors, either in person or by telephone. Is responsible for front desk functions, including visitor reception and patient registration, answering calls at the main telephone console, patient appointment scheduling, and processing patient documents and incoming mail. The PSR is an integral member of the team that supports quality patient care. The PSR works collaboratively with patients and families, physicians, clinical staff, management, and support staff to promote efficient and empathetic care in a cost effective manner.

MINIMUM QUALIFICATIONS

+ Education: High school diploma or equivalent OR see experience.

+ Experience: Six (6) months relevant office or customer service experience

+ Licensure/Certification/Registration: N/A

PREFERRED QUALIFICATIONS

+ Education: Successful completion of a post-high school vocational or technical program in general business or medical office practices.

+ Experience: Experience in a physician or general office setting or involving customer service.

+ Licensure/Certification/Registration: Current certification in basic cardiac life support (BLS).

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of general medical office clerical functions. Knowledge of customer relations principles. Knowledge of computerized office functions. Ability to demonstrate empathic, respectful, and positive customer relations behaviors and to effectively communicate with patients/family members, physicians, nurses, management, and support staff, both on the telephone and in person. Ability to present a professional image. Ability to prioritize and complete tasks in a timely manner with attention to detail and accuracy. Ability to maintain patient confidentiality. Ability to use the telephone and handle multiple calls at one time. Ability to perform accurate computer keyboard entry. Ability to write legibly, see, hear, read, walk, speak English, bend, sit, and lift objects up to ten (10) pounds in weight.

+ READING - Intermediate: Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.

+ WRITING - Basic: Ability to write simple correspondence.

+ SPEAKING - Intermediate: Ability to effectively present information in one-on-one, small group situations or before groups of customers, clients, and other employees of the organization.

+ MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

+ REASONING ABILITY - Intermediate Skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS AND ENVIRONMENT

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit and use hands to operate a computer keyboard, mouse or telephone keypad. The employee frequently is required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to twenty-five (25) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

+ Stand - Occasionally Under 1/3 (1-2.5 hours)

+ Walk - Occasionally Under 1/3 (1-2.5 hours)

+ Sit - Continuously Over 2/3 (5.5 – 8 hours)

+ Use hands to finger, handle, or feel - Continuously Over 2/3 (5.5 – 8 hours)

+ Reach with hands and arms - Occasionally Under 1/3 (1-2.5 hours)

+ Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5 hours)

+ Bending-repetitive forward - Occasionally Under 1/3 (1-2.5 hours)

+ Talk or hear - Continuously Over 2/3 (5.5 – 8 hours)

LIFTING REQUIREMENTS

+ Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 – 5.5 hours)

+ Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)

WORK ENVIRONMENT

Typical Noise Level - Moderate noise (examples: business office with computers and printers, light traffic)

WORKING CONDITIONS

The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Employee Benefits

+ Full benefits packages available for part- and full-time status.

+ PTO accrual from day one!

+ Generous retirement plan with match available.

+ Wellness program for employees and their families.

Aspirus Lake View Hospital is a 15-bed critical access hospital located on the scenic North Shore of Lake Superior. This facility combines the close-knit care of a rural hospital with access to the robust resources of the Aspirus Health system. In addition to hospital-based services, the Lake View campus includes a full-service primary care clinic, emergency services, imaging, lab, rehabilitation, and outpatient specialty care. Aspirus Lake View is an essential part of the Two Harbors community and surrounding Lake County, providing residents with compassionate, comprehensive care just steps from home. Two Harbors, MN (https://lovinlakecounty.com/discover/lake-county-communities/two-harbors/)

Our Mission : We heal people, promote health and strengthen communities.

Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.

As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.

Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.

Click here (https://www.aspirus.org/about) to learn more.

Position PATIENT SERVICE REPRESENTATIVE - LAKE VIEW CLINIC

Location

Req ID 96280