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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

The Diagnostic and Preventive Services (DPS) Provider Support team is responsible for enabling the successful execution of diagnostic tests completed as part of Signify’s In Home Health Evaluation business. The Support Coordinator function consumes, classifies, determines prioritization, and resolves a myriad set of issues ranging from real-time technical, training, and supply procurement issues with clinicians. A DPS Coordinator will discern and select for leverage, a variety of reporting and tools to troubleshoot and resolve product support issues.They will primarily manage incoming and outgoing calls related to diagnostic products, providing support to clinicians, and ensuring seamless communication. This role will meet our providers virtually in the field in their times of need, and be responsible for ensuring they can focus on providing optimal care for the health plan members they serve. This role will report directly to the Sr. Mgr, Clinician Support.

Primary Job Duties & Responsibilities

- Responsible for answering a high volume of inbound calls directly supporting our field-based providers seeking quick and efficient resolutions

- Respond to complex escalations regarding pay and other provider questions

- Responsible for answering calls in a timely manner and reducing the amount of missed calls resulting in voicemails

- Maintain a first-time-final mindset and minimizing call back for the same issues

- Collaborate internally with multiple stakeholders, including payroll and finance teams, to address and resolve issues

- Create and respond to tickets while ensuring tickets meet all SLA’s (service level agreements)

- Responsible for creating a positive experience for providers and members via telephonic and email communication methods

Education

High School Diploma or equivalent

Experience

2 to 5 years of experience in a call center environment handling complex calls including resolutions, disputes and payment research

Essential Qualifications

- Ability to work any shift during our call center operation hours including early, late, holiday and weekend shifts

- Fluently speak, read, and write English

- Good verbal and written communication skills

- Proven ability to prioritize and multitask

- Basic skills in MS Office

- Accurate data entry skills

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$18.50 - $35.29

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .

+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 01/16/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.