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43473BR

Extended Job Title:

Graduate Admissions Workflow Specialist

Position Description:

Provides excellent signature service experience to applicants and admitted students to TTU Online to drive strategic enrollment growth. Oversees the end-to-end management of back-end documentation for incoming TTU Online students, ensuring seamless processing with accuracy, efficiency, and timeliness. Lead in expediting admissions decisions and enabling students to enroll in classes smoothly, prioritizing an outstanding student experience at every stage. Title reserved for the use of TTU Online.

Requisition ID:

43473BR

Travel Required:

Up to 25%

Major/Essential Functions:

+ Manage the daily processing of TTU Online fast-track applications, ensuring accuracy, efficiency, and timely movement through the admissions process.

+ Review incoming application materials for completeness and route files to appropriate offices, teams, or departments, as required.

+ Monitor application workflows within the CRM and student information systems, identifying bottlenecks and ensuring consistent forward progression.

+ Flag incomplete, inconsistent, or problematic applications and coordinate with the appropriate staff to resolve issues quickly.

+ Ensure all application processing activities align with TTU Online standards for timeliness, accuracy, and student experience.

Grant Funded?:

No

Pay Basis:

Hourly

Schedule Details:

M - F; 8:00am - 5:00pm

Work Location:

Lubbock

Preferred Qualifications:

+ Experience in admissions processing, enrollment operations, or student services

+ Experience supporting online or high-volume admissions operations

+ Experience with CRM (e.g., Salesforce), document management, or admissions systems

Department:

TTU Online Business Operations

Required Attachments:

Cover Letter, Recommendation/Referral, Resume / CV

Job Type:

Full Time

Shift:

Day

Required Qualifications:

Bachelor’s degree plus one year related experience; OR a combination of education and/or related experience to equal 5 years.

Does this position work in a research laboratory?:

No

Safety Information:

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Pay Statement:

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

EEO Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

About the University:

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.

About Lubbock:Referred to as the “Hub City” because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock’s Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Job Family:

Academic & Student Services

Job Sub Family:

Admissions and Recruitment

Knowledge, Skills, and Abilities:

+ Knowledge of graduate admissions workflows and application documentation processes

+ Ability to manage end-to-end admissions processing with accuracy and efficiency

+ Strong attention to detail and quality control in document review

+ Ability to expedite admissions decisions while maintaining policy compliance

+ Strong written and verbal communication skills with a student-service focus

+ Ability to identify and improve admissions workflows and turnaround times

Hourly Pay Range:

$17.69 - $22.98 - $28.32