- MPR Associates (Alexandria, VA)
- …Analyst is expected to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, ... hardware issues of MPR users. The individual will provide technical support for MPR computers, operating systems,...Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more… more
- SMX (Quantico, VA)
- …Message related incidents and service requests + Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard ... Messaging environment + Provide Microsoft Enterprise Exchange operational configuration management support + Provide Cisco IronPort technical expertise in the… more
- Nightwing (Sterling, VA)
- …serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on ... subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities....labor category with at least 5 years' experience providing Tier 1 support for a… more
- SMX (Fort Belvoir, VA)
- …management support + Process all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks supporting end users + ... category with at least 10 years' experience in providing Tier 1 support of a...$127,500-$204,100 USD At SMX(R), we are a team of technical and domain experts dedicated to enabling your mission.… more
- CACI International (Reston, VA)
- …the primary point of contact for, and own the responsibility of, performing various technical support tasks involving both hardware and software items for this ... on a regular basis, Help Desk as well as Technical Support documentation in Confluence and in...the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier… more
- M. C. Dean (Norfolk, VA)
- …+ Resolve complex system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and ... engineering and integrators on new system design + Provide tier II/III support for customer issues reported...2 escalation. + Communicate with customers, manufacturers, vendors, and technical specialists. + Train system users and other system… more
- Virtual Service Operations (Lorton, VA)
- …network environment. Responsibilities: + Investigate and resolve escalated network issues from Tier 1 support . + Perform advanced troubleshooting for ... + Provide technical guidance and mentorship to Tier 1 NOC Analysts. + Participate in...3+ years of experience in a network operations or technical support role. + Understanding of networking… more
- Nightwing (Sterling, VA)
- …and system installations, modifications, and upgrades. + Ability to test, identify, and resolve most tier 1 and tier 2 equipment and system problems + ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …Required:** None **Job Family:** Systems Administration **Skills:** System Administration, Technical Support ,Troubleshooting **Certifications:** Security+, CE - ... that are monitored in the help desk and the Tier level responsibilities for the systems. + Provide IT... Training, Certification(s) or Degree * Required Experience: with 1 + years of experience technical discipline, or… more